UG777 Privacy Policy A clear guide to how we collect, use, store and protect your personal information

Welcome to UG777. We understand that Philippine players want clear information before sharing personal details with an online gaming platform. This policy explains what data we collect, why it may be needed, and how SSL encryption helps protect information submitted through our services.

This Privacy Policy is written for adults in the Philippines who use our games, promotions, account, payment, and support services. Our goal is to help you understand how your information is handled throughout your member journey. Participation is strictly for players aged 21 and above.

We use personal information only for legitimate platform purposes, such as managing accounts, verifying identity, processing supported transactions, providing customer assistance, improving security, and meeting applicable legal obligations.

We collect information reasonably required to operate accounts, verify eligible members, process transactions, provide support, maintain platform security, and encourage responsible participation among adults aged 21 and above.

Information you provide directly:

• Registration details: Your payee name, 11-digit mobile number, email address when supplied, and date of birth when requested for verification.
• Identity verification information: Your username, account credentials, mobile number, payee name, and other details required by the registration form.
• Payment information: A government-issued ID, proof of address, and a selfie holding the ID may be requested as part of KYC verification.
• Support communications: Details connected to supported channels such as GCash, Maya, Online Banking, GRABPAY, USDT, bank transfer, and linked withdrawal accounts.

Information collected automatically:

• Device type, operating system, browser details, and whether you access the service through Web, iOS, or Android.
• Your IP address and approximate location based on available technical data.
• Your betting activity, deposit and withdrawal history, and related transaction records.
• Login times, account actions, security events, and platform activity logs.
• Cookies and browsing information, as explained further in Section 5.

UG777 uses your information only for clear and necessary purposes connected to account access, payments, gaming services, support, safety and platform improvements. Each use has a specific business reason, and we do not collect or use more information than reasonably needed for that purpose.

• Account Management: To support secure logins, verify account details where required, and help protect your account from unauthorised access.
• Payment Processing: To receive deposits and process withdrawal requests through the available payment channels.
• Gaming Services: To accept bets, settle game results and distribute eligible rewards in line with the applicable promotion or game terms.
• Customer Support: To respond to your questions, requests, complaints and account-related concerns.
• Promotions and Bonuses: To send information about relevant offers only when you have provided the required consent. You may opt out of promotional messages at any time.
• Fraud Prevention: To identify, review and help prevent suspicious or potentially harmful activity on the platform.
• Legal Obligations: To meet lawful requirements and respond to valid requests from authorised regulatory or government bodies.
• Service Improvement: To review platform usage and service performance through analytical information, helping us understand how the member journey can be improved.

UG777 does not sell your personal information for advertising purposes. You may unsubscribe from promotional communications whenever you choose, subject to essential service messages and account notices.

UG777 does not sell your personal information to third parties. Limited information may be shared only when necessary for the purposes described below and in accordance with applicable requirements:

• Payment Processors: Only the information needed to complete a transaction may be shared with supported payment channels, including GCash, Maya, Online Banking, GRABPAY and USDT.
• Technology Service Providers: Trusted partners may assist with server hosting, platform operations or security analysis. These providers are expected to protect your information and are not permitted to disclose it for unauthorised purposes.
• Legal Obligations: Information may be disclosed when UG777 receives a valid legal order or lawful request from a competent court or government authority.
• Fraud Investigations: We may also provide relevant information when required to assist with investigations into financial fraud, cybercrime or other unlawful activity.

UG777 may use cookies on its website to help improve your browsing experience. Cookies are small data files stored in your web browser that can support functions such as remembering settings and maintaining a secure session.

• Essential Cookies: Essential cookies help keep you signed in and support core security functions. Because these cookies are necessary for the website to operate properly, they cannot be turned off through the usual preference controls.
• Functionality Cookies: Functionality cookies remember choices such as your preferred language and page settings, allowing the website to provide a more convenient and consistent experience.
• Analytics cookies: We use this information to understand which pages receive the most visits, without identifying you personally.
• Marketing cookies: These cookies help us display more relevant offers. You have the right to disable them.

You may turn off cookies in your browser settings, but some UG777 features may not work properly afterward.

UG777 keeps your information only for as long as it is reasonably needed. Retention periods vary depending on the type of data:

• Account information: Account information is retained while your account is active and for a further two years after it is closed.
• Transaction records: Transaction records are kept for at least five years where required for legal purposes.
• KYC documents: KYC documents are retained for five years after your account is closed.
• Support chat logs: Support chat logs are retained for two years.
• Cookie data: Session cookies are deleted when you close your browser, while persistent cookies remain for no more than one year.

When the applicable retention period ends, the information is securely deleted or anonymised.

UG777 believes that every user should have meaningful control over their personal information. You may exercise the following rights:

To exercise these rights, email [email protected]. We aim to respond within 15 business days.

UG777 applies strong, industry-standard safeguards to help protect your information. Our security approach includes multiple layers:

• 256-bit SSL/TLS encryption: All information exchanged between your browser and our servers is encrypted.
• Two-step OTP verification Mobile OTP verification is required for account registration and supported security checks.
• Automated fraud monitoring Security monitoring helps identify unusual account activity and supports timely review.
• Server security UG777 protects its services with security controls designed to support continuous system availability and data protection.
• Regular security reviews System security measures are reviewed regularly to help identify weaknesses and strengthen protection.
• Data separation Payment details, betting information and identity records are handled within separate protected data environments.

If a security incident affects personal information, UG777 will take the required response steps and provide notification where applicable under relevant requirements.

UG777 does not provide gaming services to anyone under 21. The platform is intended for Philippine adults aged 21 and above.

• Age eligibility must be confirmed during registration. Anyone under 21 must not create or use an account.
• Where identity checks are required, age may be verified using a valid government ID and other supporting documents under the applicable KYC process.
• If UG777 confirms that information belonging to an underage person has been collected, the account may be closed and the information handled in line with applicable legal and safety requirements.

If you believe an underage person has used your details to open an account, please contact UG777 support immediately so the matter can be reviewed.

For questions about this privacy policy, complaints or requests concerning your personal information, please contact UG777 through the available support channels.

• Email Email: [email protected]
• Live chat Live chat is available 24/7 through the website, although response times may vary during busy periods.
• Privacy-related requests Privacy requests: [email protected]

For more information, visit our Terms of Service and agree to the Responsible Gaming Learn more about responsible participation through the available support and safety information on the platform.